Our training services

Reading Citizen Advice Bureau's External Training Service - Where Expertise and Experience make the difference!

Reading CAB provides a range of training services to organisations in and around the Reading District

Advice Area Courses
Combining our expertise in training with wide-ranging advising experience, we offer value-added courses twice a year on:

Bespoke and Tailored Business Courses
In addition, we can deliver customised courses to meet clients' requirements, either in Reading, or at your own location, in areas such as:

  • Effective interviewing and communication
  • Dealing with challenging people
  • Building, developing and motivating volunteers and teams
  • Conflict resolution
  • Managing change in organisations
  • Financial literacy and capability

Specialist Trainers and Learning Resources
All our trainers are committed to continuous professional development.  They are specialists in their field and can deliver up to Level 7 on the National Qualification Framework.  All course materials are developed and designed by the Training Team to meet the needs of the client and provide an excellent reference resource, reinforcing and embedding newly acquired skills.

Schools Programmes
In addition to courses offered to organisations, we also deliver sessions to schools in the Reading Borough – Know Your Rights (covering employment and consumer rights and PACE – Police & Criminal Evidence), and Personal Finance (covering basic banking, budgeting, sources of finance, student loans and identity fraud). The courses are aimed at year 11 and sixth form students and support learning on PHSE and Citizenship studies.

Check our Course Calendar for 2011 and our fees here and here.

For more information on any of the training services we offer, or to discuss your training needs, please contact the Training Manager – training.manager@readingcab.org.uk or direct line: 0118 952 3025

 

Advice Area Courses

Understanding The Welfare Benefits System
3 one-day courses

The course is offered twice a year, on three consecutive Tuesdays. Delegates may register for all three days at one, or spread their training throughout the year to suit other commitments.

Day 1 - Income Support & Job Seekers Allowance

Day 2 - Tax Credits, Housing & Council Tax Benefits, The Social Fund

Day 3 - Statutory Sick Pay, Incapacity for Work, Disability Living Allowance, Attendance and Carers Allowance
Housing & Homelessness
One-day course 		Covering:

Housing Status - rangeing form protected tenancies and secure tenants to unprotected occupiers, squatters and travellers

Homelessness - Issues surrounding eligibility, needs, local authorities, review and appeals

Human Rights
Managing Debt, Repossession & Bankruptcy
One-day course 		Providing a comprehensive framework for managing complex debt issues, including:
  • Ensuring confidentiality
  • Checking liability
  • Identifying urgent situations, actions and priority debts
  • Budgeting
  • Making realistic offers to creditors
  • Where to get support

 

Course Calendar 2011

Understanding the Welfare Benefits System (Day 1) Tuesday, 10th January 2012
Understanding the Welfare Benefits System (Day 2) Tuesday, 17th January 2012
Understanding the Welfare Benefits System (Day 3) Tuesday, 24th January 2012
Housing and Homelessness TBC
Managing Debt, Repossession and Bankruptcy TBC

 

To reserve place(s) on any of the above courses, book on-line below:


Reading CAB Services Booking Form

Please select the course you would like to attend

Which date would you like to attend?

Please list the participants

Do any of the participants have any disabilities?

if you have selected yes, please specify below

Do you have any special requirements on the day of training?

if you have selected yes, please specify below.

Address for joining instructions.

Address for Invoicing (if different).

Email address (Essential).

Contact telephone number.

Please click here for printable booking form (pdf file)

"Please note that places are offered on a first come first served basis. We will confirm if you have been allocated a place" 

 

 

Training Course Costs

Commercial Statutory Voluntary
Provision of training 1day £145 £105 £80
Services per course 2 day £290 £195 £130
3 day £395 £275 £185

 

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